DRC: Business from Science
When innovation and market expansion is the same process
The DRC Group has conquered the markets of 45 countries of the world with their products, made using their own unique research and production technologies. The company’s range of products includes oral care brands, cosmetics, medicinal products, and intimate hygiene brands. The company owns 50 patents that are valid throughout the world. All of this is thanks to the breakthroughs made at their own research laboratories.
Marketing promotions are based on the clinical effectiveness of the products. How exactly did this business model lead to the company’s success? This is what we discussed with Svetlana Matelo, PhD and the CEO of the DRC group of commercial and industrial companies
Ties between the laboratory and the market
— The most unique characteristic of our company is how deep we delve into the scientific aspect of the spheres we work in — says Svetlana Matelo, who has a degree in medicine, and who has been the CEO since its foundation.
— Our marketing is very good, but it is by no means the main factor in our business results and our decision making. It isn’t always our top priority
— What is your driving force then?
The production plant is located in the Stupino district of the Moscow Oblast, Russia
— The high degree of clinical effectiveness of our products and our human values. It may not seem to be neither the simplest nor the most common strategy for businesses in our industry, nevertheless, it is precisely this approach that forms our beliefs regarding what we do. Our activities are based on innovation.
We have many patented formulas, however, they do not only exist on paper, these inventions have been realized physically in practice. Many of them have been developed locally by scientists during the Soviet era. We have breathed life once more into many forgotten ideas, having significantly improved them, adding our own changes as well. We have a wealth of knowledge and plenty of experience, allowing us to be several steps ahead and set our own pace for development for the industry as a whole. We also place a big emphasis on biocompatibility and safety not only for the consumer, but for the environment as well.
— This is surprising for a successful business.
— Agreed, often because for every successful business like us, there are others, for whom the implementation of new research is an additional risk. It is much safer to act conservatively, basing your business on slogans, pretty packaging, a budget for advertisements and the purchase of a stand at a store. The scientific approach requires patience. This is precisely our case. We are always on the lookout for new things, we test and develop.
— Yes, for example, our Director of Production is an
aircraft engine engineer, he makes blueprints for the equipment that we use for
manufacturing himself. Our head technologist is a specialist in engine fuel. I
am a doctor. The director of our research department is a physiologist and
is one of our key specialists in the field of preventive dentistry. Many
Candidates of Sciences are employed in our company, including Candidates of
Medical Sciences. When we had only begun to operate, many were doubtful about
our goal of entering the premium brand market
Thirteen years ago, the price niche that we set as our target for the R.O.C.S. toothpaste seemed impossibly out of reach. However, later we found out that it sells really well for one simple reason — it has a noticeable effect when you use it. What toothpaste do you, for example, brush your teeth with?
— To be honest, I can’t recall right now.
— Usually, if a person can recall the brand that they use, and it isn’t R.O.C.S., then I ask them to try out R.O.C.S. for a week, and then switch back to their favorite brand. In 95% of cases, after switching back to their old toothpaste, people feel the difference and choose R.O.C.S. instead.
— One can feel the effects of a toothpaste?
— Of course, if there is one. And therein lies the main success of our strategy. It is not only the dentist’s recommendations that matter. Yes, today R.O.C.S. is one of the most recommended brands in Russia, the CIS countries, and several others. But an important reason for our success is a tangible effectiveness.
The formulas of DRC products are based on proprietary research
The link between new products and the consumer
— We have amassed quite a bit of experience working in other countries. Based on that experience, a certain attitude regarding the perfumery and cosmetics industry has formed for me. For example, I have seen for myself that Western Europe is indeed very conservative.
— How did you come to that conclusion?
In Russia, new technologies are immediately
implemented, literally “the next day” after being developed. In the
fields of dentistry and plastic surgery, many of our top specialists
The link between viable positioning and trends
— Large corporations closely watch what we do. Usually, everything new and interesting in the world is born deep inside relatively small companies. We already have a lot of influence over trends in the perfumery and cosmetics industry, as well as over the medicine industry and the field of preventive dentistry.
— Which trends are these, exactly?
— One of them is the validity of the omnipresent use of fluorides in toothpastes. The approach of our company to the use of fluorine compounds is very careful. We have created and patented formulas without fluorine, and the clinical effectiveness of these formulas has been proven. There are more and more toothpastes that do not contain fluorine, but it is R.O.C.S. that is practically the only toothpaste certified according to WHO standards as an alternative to toothpastes with fluorine. For three years in a row, we have addressed this topic in our scientific reports at the World Dental Congress.
The second idea relates not only to toothpastes, but to the beauty and food industries in general — it is natural ingredients. The biological compatibility of our ingredients with the human body and the environment, as well as the safety of the consumer, is even more important for our company. Natural does not always mean safe. We actively use both natural and synthetic ingredients, but they should be of a high quality and biocompatible, hence safe and effective. This is how we position ourselves as a company.
I should note that when discussing naturalness and safety,
there can be a lot of preconceptions. The consumer often falls prey
to misinformation. Let’s take, for example, the story with parabens and
their substitutes. Caught
And often, even though they are not parabens, these ingredients are far from safe! Not a lot of people know that plants also produce parabens. Everything depends on the quality of the ingredient, its bioavailability and biocompatibility, as well as on its effective concentration. Another trend is the manufacturer name becoming a guarantee of quality and safety. We are one of these manufacturers.
«Our range of products also has the Lapikka toothpaste brand, which has a more affordable price, and it has several advantages compared to its competitors in the given price range»
Effects that were suddenly discovered
— Life is beautiful and wonderful. It is one thing when you
are designing a formula or product on paper, and it is completely another when
you get to the clinical trials, during which scientific finds are sometimes
made, and surprising effects are discovered. In our experience, this has
happened several times, giving rise to more than one business trend. For
example, we have a patented
Another example is the R.O.C.S. Medical remineralizing gel. At first, we placed the emphasis on its remineralizing effect, but during trials, it turned out that the gel also has a brightening effect. Moreover, it does not contain peroxides or fluorides and can be used by children of a young age, as well as adults. A beautiful and shining white enamel is guaranteed even for the smallest patients.
— How are decisions regarding the introduction of new products into the market taken?
— The decision regarding whether we incorporate a certain formula development into our product range or not depends on the degree of its clinical effectiveness and on the potential demand for it.
Sometimes we discover a new unique niche. There are products in our range that are sold in limited amounts, and sometimes we manufacture them not for profit, but because there are patients that need them. If not us, then who?
Text: Yulia Gladova